Sales Playbook
Where this fits

The one piece you need to know cold to start selling.

This is Sales in depth — the offer as you'll pitch it, the full call script, your comp, and your schedule. Company-wide context (brand, the full offers catalog, marketing, prospecting) lives on your Team Overview page.

PHASE 1

Build Your Brand

Concrete Marketing Agency — the retainer agency offer. Lock this in first.

In progress — closer hired
PHASE 2

FastTrack Leads

FTL — owned lead-gen sites rented to contractors.

Next, after BYB is locked
PHASE 3

Other niches

Expand the playbook beyond concrete once 1 & 2 are running clean.

Someday
What you're selling

The offer

Nobody buys a tool. They buy leads, calls, closed jobs, or cash flow — every line below gets pitched as the result, never the feature.

The four pieces

ComponentWhat it actually sells
Concrete Marketing Agency
GBP, website, AI SEO, backlinks
More visibility in local search — leads that weren't finding the business before
AI Receptionist
AI answering machine + chatbot
Every call answered, day or night — jobs saved from slow follow-up
ConcreteVisualizerHomeowner sees the finished driveway or patio before committing — higher close rate on estimates already sent
Paid AdsLead volume today, while SEO is still compounding in the background

Once a contractor has all four running, pulling any one out breaks something they can point to — a much harder conversation for them to have with themselves than cancelling a plain retainer. You don't sell all four on day one: CMA is the door-opener, the Visualizer is the free bonus that gets a yes, AI Receptionist and ads are the warm upsell once they're already a client.

Plans — what's in each one

Full pricing and the tier-by-tier breakdown live on your Team Overview page — one table, one place to keep current. Quick reference: Foundation $299/mo, Growth $499/mo, Dominate $999/mo — same product at three depths, not different products. Setup fee: one month's price, waivable at your discretion — don't promise "no setup fee" on a call, that's not accurate. Ads management is never bundled into the monthly price, on any tier — it's its own invoice. Growth is still the most common signup and the example used throughout your comp table below.

Two ways to make the value real on a call

"You're doing $[X] a year. Average job is $[Y]. If slow follow-up costs you even 2 jobs a month, that's $[2Y]/month sitting on the table — AI Receptionist answers every call so that stops happening."

"You pay $[price]/month. One extra $[Y] job covers it for the next several months. Everything after that is margin."

Always swap in the prospect's real numbers, never LocalStrong's.

How it reaches you, then what you say

The call

Before it's yours

The SDR runs a two-call sequence with every contact — this already happened before a lead lands on you:

Floor rule: call within 15 minutes of that yes. This is the single biggest lever right now, not a nice-to-have — reference the SDR by name and re-establish context fast, before the prospect has to ask "wait, who is this again?"

Qualifying call — this call

Updated 2026-08-31: this is now a separate call from the pitch/close below — gather everything here, book the next call, don't pitch yet. Every answer has a home on the Opportunity's Qualification tab in GHL (already built). Visual field-by-field version of this same script: the Qualifying Kit.

Open & qualifyWarm, not cold

"Hey, I know you spoke with [SDR name] a few days ago — she mentioned you might be able to take on more leads, so I wanted to follow up."

Then work through discovery, in this order — ask naturally, but get to all of it (each maps to a GHL field on the Qualification tab):

  • "What kind of concrete work do you mainly focus on — driveways, patios, flatwork, retaining walls, stamped concrete?" → Services
  • "How are you currently getting most of your leads? Are you working with any other marketing or lead-gen company right now?" → Current Source of Leads
  • "About how many leads would you say you're getting in a typical week?" → Currently How Many Leads a Week
  • "Out of the leads you get, roughly what percentage turn into an actual job?" → Closing Rate %
  • "How far from your home base are you typically willing to travel for a job?" → Service Area
  • "Are you using any software right now — job systems, a CRM, anything like that?" → Current Softwares
  • "How big is your team right now — employees, 1099s, subs?" → Size of Team
  • "Realistically, how much more work could you take on and still keep up the quality?" → Weekly Work Capacity
  • "Just so I get a sense of size — ballpark, are you over $250K a year? Over $500K? Over $1M?" → Annual Revenue
  • "Roughly what are you spending on marketing right now, if anything?" → Marketing Budget
  • "What's the biggest headache right now — what keeps you up at night, or what do you wish would just stop happening?" → Nightmare
  • "What's the goal here for you — more income, a specific number, not relying on referrals as much?" → Dream Outcome
The branching question

"Are you more interested in building out your own brand — your own website, your own online presence — or would you rather just have leads coming in without worrying about the brand side?"

This is data, not a pitch trigger — record their answer in Growth Direction (BYB / FTL). Your scope right now is the Build Your Brand branch — FTL exists for later, once your lane expands.

Close of this call — book, don't pitch

"Based on what you're telling me, I think we can help — let me put together something specific to your business and walk you through it. Does [day/time] work for a follow-up?"

Book the Offer call. Then write 1–2 plain-language sentences in Qual Call Analysis — qualified or not, and why — for whoever preps the Offer call next.

Offer call — next call, not yet rebuilt

The pitch, objections, and close below are the old single-call script, carried over as-is — not yet redesigned around the two-call model. Use as-is for now.

If Build Your Brand: the pitch

"You don't need more hustle. You need a system that runs while you're on the job."

Present Concrete Marketing Agency — GBP, website, AI SEO, automations, backlink building. Real terms if it comes up: month-to-month, 30-day notice to cancel, no lock-in to defend.

Objections — official script

"Been burned by an agency before."

Ask what specifically went wrong — no results, no communication, or a locked contract with no accountability — then contrast directly with month-to-month, 30-day notice, no lock-in.

"Bad timing, season's winding down."

"That's actually the best time to start — rankings take a few months, so you're showing up when demand picks back up, not scrambling to catch up."

"Price."

"One job you land from this covers months of it."

"Need to think about it."

Don't fight it — but lock a specific follow-up day/time before ending the call. Never leave it open-ended.

Two more objectionsNot yet official

Flagged 2026-08-02 in the Sales Tip Library for a script update — never actually applied to Script B2. Worth having in your back pocket regardless:

"I need to talk to my business partner."

If this comes up at the close, it's usually a stall.

"Before you talk to them, let me make sure I've answered everything — is there anything they're going to ask that I haven't addressed?"

Asking it forces the real objection out.

"Can you just send me more info?"

Never send info without locking a specific follow-up time first — an open-ended info request is how a deal goes cold.

Close

Direct ask. Move to onboarding the same call if it's a yes.

Logistics

Schedule

Ongoing hours
Monday–Friday, 2:00–6:00 PM US Eastern (1:00–5:00 PM Bogotá)
Payment
Weekly, via Wise.com, in USD
Engagement
Independent contractor, not employment — no benefits attached, reasonable notice to end either side